Our singular focus is the well-being of our global family of current and future customers, YOU!
We are guided by a customer-centric approach, as we value your input, feedback, and experiences. Solves wants to create, design and develop world-class products and experiences that you personally desire. Please send us your opinions and suggestion in regards to products that you would like us to develop.
We plan to be in your favorite retail and pharmacy stores in the future so we will be adding a “Store Locator Menu tab”. Our future plans are to provide you, our customer, with a seamless omnichannel shopping experience so you can purchase your products online, via an app, or at your favorite neighborhood store/pharmacy, etc.
While we are still enhancing our service structure to serve you best, it is our goal to position Solves Strips® as a leader in customer service. We want to go beyond your expectations of a pharmaceutical company and provide exceptional and memorable service.
Your feedback is appreciated to help us serve you better. If you have any suggestions for the Solves Service Team as we develop our customer service policies, we'd like to hear from you via email: CustomerExperience@SolvesStrips.com
REFUNDS & EXCHANGES
At Solves Strips®, we want you to be 100% satisfied with our product, that's why we have a 30-day refund policy.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you have any questions about your purchase, please contact our Solves Strips® Service Team via email: CustomerExperience@SolvesStrips.com, and a member of our team will speak with you regarding your experience.
If you are returning a product, we recommend that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for a safe return to Solves Strips® or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product (s) during return shipping.
Recommended carriers include: FedEx, UPS, Purolator, Registered Mail.
Innosol Health, Inc.
P.O. Box 54661
Cincinnati, Ohio 45254
LATE OR MISSING REFUNDS
If it appears that your refund is late or missing, we want to know as soon as possible. Please contact our Solves Strips® Service Team via email: CustomerExperience@SolvesStrips.com and we will find out exactly what has happened.
COUPONS AND PROMOTIONS
Solves Strips® occasionally uses coupons for promotional purposes. Cash redemptions for coupons is not possible. The coupons are a one time offer and may be limited to a certain product quantity or brand. Each coupon code may only be used once per customer and once per household.
REFUNDS AND EXCHANGES USING DISCOUNT CODES AND SPECIAL OFFERS
Discount codes or special offers used for orders containing more than one item are applied proportionately to the entire order.
Your refund will include a proportionate amount of the discount as determined by the value of the specific item being returned or exchanged.
CHANGES TO RETURN POLICY
You can review the most current version of the return policy at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
If you have any questions or comments, our Solves Strips® Service Team would be happy to assist you.